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Information & Customer Service

Shipping & Delivery

Delivery Charges ~ UK

UK Map

Charges listed below will be applied at Checkout

Option 1 - Express Postage:

Royal Mail 1st class delivery, or Courier for high value orders.

Order Value less than £20 ~ Postage Cost = £ 4.99
Order Value between £20 up to £40 ~ Postage Cost = £ 5.99

Order Value between £40 up to £100 ~ Postage Cost = £ 6.99

Order Value over £100 ~ Postage Cost = FREE

Delivery time for this option is usually 1 - 2 business days

Option 2 - Standard Postage:

Royal Mail 2nd class delivery.

Order Value less than £20 ~ Postage Cost = £ 2.99
Order Value between £20 up to £40 ~ Postage Cost = £ 3.99
Order Value between £40 up to £100 ~ Postage Cost = £ 4.99
Order Value over £100 ~ Postage Cost = FREE

Delivery time for this option is usually 3 - 5 business days

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Delivery to Europe
Delivery to Europe. Shipping costs are displayed at Checkout and are based on the weight, total amount spent and distance. Standard ~ Delivery normally 3 to 9 Working Days.

Shipping: Zone 1
Belgium, France, Germany, Luxembourg, Netherlands, Ireland

Charges listed below will be applied at Checkout

Order Value less than £10 ~ Shipping Cost = £ 5
Order Value between £10 but less than £30 ~ Shipping Cost = £ 10
Order Value over £30 ~ Shipping Cost = £ 15

Shipping: Zone 2
Austria, Denmark, Liechenstein*, Switzerland*

Europe postsl countries

Charges listed below will be applied at Checkout

Order Value less than £10 ~ Shipping Cost = £ 5
Order Value between £10 but less than £30 ~ Shipping Cost = £ 10
Order Value over £30 ~ Shipping Cost = £ 18

Shipping: Zone 3
Czech Republic, Italy, Slovakia, Spain, Monaco

Charges listed below will be applied at Checkout

Order Value less than £10 ~ Shipping Cost = £ 10
Order Value between £10 but less than £30 ~ Shipping Cost = £ 12.50
Order Value over £30 ~ Shipping Cost = £ 20

Shipping: Zone 4
Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden

Charges listed below will be applied at Checkout

Order Value less than £10 ~ Shipping Cost = £ 10
Order Value between £10 but less than £30 ~ Shipping Cost = £ 12.50
Order Value over £30 ~ Shipping Cost = £ 22

Shipping: Zone 5
Bulgaria, Croatia*, Greece, Iceland*, Latvia, Lithuania, Montenegro* Norway*, Romania, Serbia* 

Charges listed below will be applied at Checkout

Order Value less than £10 ~ Shipping Cost = £ 10
Order Value between £10 but less than £30 ~ Shipping Cost = £ 12.50
Order Value over £30 ~ Shipping Cost = £ 30

There will be a £30 customs charge added to those Countries outside the European Union, marked with an Asterisk *

PLEASE NOTE: Some products are too heavy or too large to be shipped using the above pricing structure.
If we are unable to ship your products using the above prices, we will contact you and give you the opportunity to pay the excess Shipping or to cancel your order. We will always try to get your products to you at the best possible price.

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Shipping: United States and Canada

Charges listed below will be applied at Checkout

Order Value less than £10 ~ Shipping Cost = £ 7.50
Order Value between £10 but less than £20 ~ Shipping Cost = £ 15
Order Value between £20 but less than £30 ~ Shipping Cost = £ 20
Order Value between £30 but less than £50 ~ Shipping Cost = £ 50
Order Value between £50 but less than £60 ~ Shipping Cost = £ 55
Order Value between £60 but less than £80 ~ Shipping Cost = £ 60
Order Value between £80 but less than £100 ~ Shipping Cost = £ 75
Order Value over £100 ~ Shipping Cost = £ 100

PLEASE NOTE: Some products are too heavy or too large to be shipped using the above pricing structure.

Globe Earth World

If we are unable to ship your products using the above prices, we will contact you and give you the opportunity to pay the excess Shipping or to cancel your order. We will always try to get your products to you at the best possible price.

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Shipping: Australia

Charges listed below will be applied at Checkout

Order Value less than £10 ~ Shipping Cost = £ 7.50
Order Value between £10 but less than £20 ~ Shipping Cost = £ 12.50
Order Value between £20 but less than £30 ~ Shipping Cost = £ 20
Order Value between £30 but less than £40 ~ Shipping Cost = £ 30
Order Value between £40 but less than £50 ~ Shipping Cost = £ 40
Order Value between £50 but less than £60 ~ Shipping Cost = £ 50
Order Value between £60 but less than £70 ~ Shipping Cost = £ 65
Order Value between £70 but less than £100 ~ Shipping Cost = £ 85
Order Value over £100 ~ Shipping Cost = £ 95

PLEASE NOTE: Some products are too heavy or too large to be shipped using the above pricing structure.
If we are unable to ship your products using the above prices, we will contact you and give you the opportunity to pay the excess Shipping or to cancel your order. We will always try to get your products to you at the best possible price.

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Shipping to other regions of the World

Generally speaking, we can Ship to any country. Please email Carousel listing the products and we will quote
the best Shipping cost.

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Returns and Refunds

Faulty Goods

We will either refund in full, or replace the faulty item free of charge.

Return of Unwanted Goods

When ordering, please ensure that the item chosen is exactly what you are seeking as the return of unwanted products incurs a 20% restocking charge.
We do not refund Postage and Packaging fees and where postage was 'Free', we reserve the right to deduct £2.50 for Royal Mail shipments or £6 for Courier shipments from your final refund.
Unwanted goods must be returned within 21 days of purchase, in their original packaging complete with all labels and instructions, at the purchaser's expense.

All other monies will be refunded at the earliest time after the unwanted item has been received. We recommend that you send the unwanted items by recorded delivery, as we cannot be held responsible for goods that do not arrive.

If you are unsure about the product and require further information please call us on: 01483 413100

Privacy & Security
Privacy Policy We are committed to protecting the information we collect from you, which we use to enhance your experience of using carouseltoyshop.co.uk and to provide you with the services you request from us. We also outline the security measures we take to protect your details once you have given them to us. You can then make informed choices about the personal information you provide on this site. 1. The data we collect from you We collect information from you whenever you: register for an account to use our online services purchase goods and services from us When you buy goods and services from us we record your details to ensure that we can, for example: be certain that any orders you have placed can be processed to completion meet our statutory obligations in situations like product recalls We may also give you the option of allowing us to use your contact information to let you know about special offers and new products and services from CarouselToyshop. All correspondence from us comes with an easy to use unsubscribe instruction and you can be removed from our lists at any time, although this can take up to 30 days to effect. 2. Security and encryption This website uses an Equifax Certificate to offer you security whilst shopping. This means that when you enter sensitive information we encrypt it as it goes to and from the website. You can therefore shop with complete confidence. In order to provide an improved browsing and shopping experience, you can create a password protected user account. The details stored in your account are stored on a secure server and are not shared with any third parties. 3. Use and storage of data If you have bought something from www.carouseltoyshop.co.uk we will have your email address, phone number and address. If you choose to deliver items to a third-party (such as a friend) we will have their name and address. Information is only used to help us deliver the parcels and contact you. We may have to disclose some of your information to service suppliers to help complete your order. These parties include Royal Mail, Interlink, FedEx and DPD. By placing an order with us you consent to us using the personal information you have given to us. We also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We may offer you a reward for purchases or make an offer we think you might like based on your order history. We also collect information of a general nature about how many 'hits' our website gets. And we monitor the site traffic patterns; this tells us which areas of the site are being visited more than others. It also helps us build a more useful site in subsequent re-designs. We don't track individual users pathways through the site. Our site also uses 'cookies'. 4. Cookies A 'cookie' is a file in your web browser that enables us to recognise your computer when you visit the site. The tool is used by many Websites to help collect information, such as how many people visit and return to the site, what products are being bought, and to make certain parts of the site function properly. Like other retailers we use 'cookies' to allow us to fill in our login fields with your email address, once you have registered. This is to enable customers to login to our site more quickly and easily when you make future visits to www.carouseltoyshop.co.uk. A cookie does not give us access to your computer. If you have "disabled" the cookies file in your browser, you may experience technical problems with some parts of the site. 5. Intellectual Property and Copyright All intellectual property rights, including copyright, trade marks and logos in the content published on www.carouseltoyshop.co.uk and all related web sites are, and will continue to be, vested in Shoppydays Limited and its associated companies. You may download and/or copy published content solely for your own legitimate personal use. This authorisation is conditional upon the inclusion of all legends, copyright, propriety and/or other notices relating to that content appearing on all copies of the same. You are prohibited from making any alterations, additions or changes to any content on this web site. Also you shall not market, sell, distribute, republish or misappropriate any part of it. Any misuse of this web site may result in legal action being brought upon you by the content owner. 6. About us Carousel is a trading division of Shoppydays Ltd registered at 4 Jury Street, Warwick, Warwickshire, CU34 4EW. Our company number is 7433718. Our trading address is Lake House, Catteshall Lane, Godalming. Surrey GU7 1LG. We can be contacted by email at info@carouseltoyshop.co.uk. 7. Juridiction Any contract between us, whether for use of the website or in relation to the purchase of products or services through the website will be governed by the laws of England and Wales and all parties submit to the non-exclusive jurisdiction of the English Courts. 8. Third parties Links to third parties are there to provide a more complete and informative browsing experience. Carousel has no control over, and will accept no responsibility or liability for, the material on these websites. Privacy Notice The Way We Use Information: We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive our catalogue as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form. We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. Our Commitment To Data Security: To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Our Commitment To Children's Privacy: Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 16. How You Can Access Or Correct Your Information: You can access all your personally identifiable information that we collect online and maintain by logging in and clicking on my account in the above menu. We use this procedure to better safeguard your information. How To Contact Us: Should you have other questions or concerns about these privacy policies, please send us an email at customerservice@carouseltoyshop.co.uk CarouselToyshop.co.uk is committed to protecting your privacy. We have taken all the essential measures to make sure that any information you give us, including credit card details, remains private and secure and that your payment and registration information is processed with total confidentiality. When you place orders or access account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorised access. If you have any further questions about our credit card security policies, please contact us. Click on the contact us tab at the top of this page. Note: If you are in anyway unsure about shopping online, but want to enjoy the benefits of shopping at CarouselToyshop.co.uk, please call our Customer Services Department on 01483 413100 (International +44 (0)1483 413100) to place an order. 9. What information do we gather and what do we do with it? When you order products, we will collect your name, contact and billing information, transaction and credit card information. We use this information so that we can contact customers if there is a query with their order, for internal record keeping and for marketing purposes. To receive news and special offers by email from CarouselToyshop.co.uk you are asked to tick a box during the check-out process. When you use this site and have not advised us to the contrary, you are agreeing that we may use your personal information for the purposes set out in this statement. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.
Returns & Replacements
Please contact Customer Service on 01483 413100 or Email: customerservice@carouselshop.co.uk
Ordering
Please contact Customer Service on 01483 413100 or Email: customerservice@carouselshop.co.uk
Credit Cards
We do not store credit card details.